Privacy Policy

1. Introduction

Selanu ("we", "us", "our") is committed to protecting the personal information of everyone who interacts with our services. This policy explains what data we collect, how we use it, and the rights you hold in relation to that data. It applies to information collected through our website at seellanuoi, through telephone enquiries, and through our booking processes.

This policy is written in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA). Questions about this policy may be directed to privacy@seellanuoi.

2. Data We Collect

We collect personal data that you provide directly to us when making an enquiry or booking, and technical data gathered automatically when you use our website.

Directly provided data:

• Full name
• Email address
• Phone number (if provided)
• Message content submitted through our contact form
• Dietary requirements or health-related information shared voluntarily for voyage planning

Automatically collected data:

• Browser type and version
• Pages visited and time spent on site
• Referring website or search term
• Cookie identifiers (see our Cookie Policy)

We do not collect payment card details directly — payments are processed through third-party providers who maintain their own security standards.

3. How We Use Your Data

We use personal data collected for the following purposes:

• Responding to enquiries and processing booking requests
• Communicating voyage details, confirmations, and changes
• Coordinating onboard arrangements (catering, equipment, accessibility)
• Sending relevant follow-up communications about future voyages, if you have consented
• Improving our website and service quality through analytics
• Complying with legal obligations under Malaysian law

We process data on the basis of your consent (for marketing communications), contractual necessity (for booking fulfilment), and our legitimate interests (for site analytics and service improvement).

4. Data Retention

Booking and guest information is retained for seven years in accordance with Malaysian accounting and tax requirements. Enquiry data from contacts that did not result in a booking is deleted after twelve months. Marketing consent records are retained until consent is withdrawn.

5. Data Sharing

We do not sell personal data. We share data only in the following limited circumstances:

• With payment processors for booking deposit and balance collection
• With analytics providers (e.g. Google Analytics) to understand site usage
• With legal or regulatory authorities if required by Malaysian law

All third parties with whom we share data are required to handle it securely and in accordance with applicable law.

6. Data Protection Measures

We implement reasonable technical and organisational measures to protect personal data against unauthorised access, disclosure, or loss. These include encrypted data transmission (HTTPS), access controls, and regular review of data handling practices. In the event of a data breach that poses risk to individuals, we will notify affected persons and the relevant authorities as required under Malaysian law.

7. Cookies

Our website uses cookies to improve your browsing experience and gather analytics data. Essential cookies are necessary for the site to function and cannot be disabled. Other cookie categories require your consent. Full details are available in our Cookie Policy.

8. Your Rights

Under Malaysia's Personal Data Protection Act 2010, you have the right to:

• Access the personal data we hold about you
• Correct inaccurate or incomplete data
• Withdraw consent for processing based on consent
• Request deletion of data where no legal basis for retention exists
• Object to processing for marketing purposes

To exercise these rights, contact us at privacy@seellanuoi. We will respond within 21 days.

9. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices of those sites and recommend you review their policies separately.

10. Children's Privacy

Our website is not directed at individuals under the age of 18. We do not knowingly collect personal data from minors. If you believe a minor has provided us with personal information, please contact us and we will remove it promptly.

11. Changes to This Policy

We may update this policy periodically. Changes will be published on this page with an updated revision date. Continued use of our website following a policy update constitutes acceptance of the revised terms.

12. Contact

Data controller: Selanu
Address: 15 Persiaran Gurney, 10250 George Town, Penang, Malaysia
Email: privacy@seellanuoi
Phone: +60 4-8273 5914